Sweetgreen - Bowery

Steve McCarron

2 months ago

I have ordered four times. SG has gotten my order wrong twice. Below is the response from customer service and my reply: Fredy, I didn't ask Seeetgreen for an apology. I asked for them to fulfill their obligation to give me the salad I actually paid for. I don't want a five dollar coupon for a 20 dollar salad. Any business model that provides apologies in lieu of deliverables probably isn't great. What kind of food service doesn't offer to replace a meal that they got wrong? Please don't bother the Bowery team. Reach out to the guy who thought a coupon would be a good idea. Offer the Bowery team my apologies. Wishing you all the best. -- Steve McCarron On Sep 23, 2024, at 6:48PM, sweetgreen hello@sweetgreen.com wrote: Hi Stephen, Thank you for taking the time to write us + we are happy to help! Thank you for reaching out to us. I'm so sorry we gave you shredded kale instead of chopped romaine as you requested! I would be frustrated too if I were you. We're reaching out to the Bowery team with this feedback so we can be better about triple checking orders. As a thank you for your patience and for letting us know, I've gone ahead and added some credit to your sweetgreen app. Feel free to let me know if there's anything else I can do to help. Wishing you all the best, Fredy, sweetgreen customer experience team

Saudia Tate

10 months ago

service just kind a slow when I was in a rush. only two others in front of me, but i did come at the end of the night, they’re probs tired. food is delish!! so healthy and yummy!! focaccia is alright, it should be warm tho, like cava pita chips. I modified the hummus crunch and got the focaccia and hummus!

Johnny Novo

a year ago

To me, Sweetgreen is the best fast-casual restaurant on the planet. I LOVE it. The staff at this location has always been warm and welcoming, always smiling. Infectious. Honestly, when I am craving a salad it always comes down to do I want a harvest bowl or should I risk it and try another salad. I always end up choosing the harvest bowl. It is perfection. Kale, warm wild rice, cooked chicken breast, sweet potatoes, chopped apples, and almonds. These items compliment each other like the 2004 Detroit Pistons. No real superstars but together, as a cohesive unit, they are absolutely unbeatable. I can't even think about a better salad being made. This review turned into an ode to the Harvest Bowl, and I am 100% comfortable with that.

Eric W

6 months ago

Got take out and ordered online. I went home and the bowl was extremely small. Crazy how little food there was. Would not recommend. I don't think ill be visiting sweet greens anymore given this.

Judith Roper Dickerson

2 months ago

I had a exceptional experience on Sun 9/22/24. I had the most amazing salad at this establishment. The service I received from Romeo was amazing. He actually assisted me with creating my salad and everything he suggested was on point. I also had the opportunity of meeting the young man that made the most delicious Brussel sprouts. The young that was assisting the other customers and also assisted me was so helpful. You'll are truly an asset to Sweetgreen on the Bowery. Thanks again nurse Judy.